Privacy Policy

Information we collect

We collect information provided when an account is created, a business configures Qorneva AI, a visitor communicates with the assistant, or someone contacts support.

• Account details such as name, work email, company, and workspace role
• Business knowledge, settings, availability, and instructions supplied to Qorneva AI
• Conversation content, contact details, lead qualification information, and appointment requests
• Product activity, browser, device, diagnostic, and security information
• Subscription and transaction references supplied by our payment processor

How we use information

• Operate, secure, maintain, and improve Qorneva AI
• Answer visitor questions using the connected business knowledge
• Qualify leads and manage conversations, appointments, reminders, and follow-ups
• Authenticate users, enforce plan limits, and administer subscriptions
• Provide customer support and important service communications
• Detect misuse, protect accounts, and meet legal obligations

Google Calendar data

When a user connects Google Calendar, Qorneva AI requests access only to provide the calendar features the user enables, such as checking availability and creating, updating, rescheduling, or cancelling Qorneva AI-managed appointment events.

Qorneva AI does not sell Google user data, use it for advertising, or allow humans to read it except when necessary for security, support requested by the user, legal compliance, or with the user’s permission. Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. Users can disconnect Google Calendar in Qorneva AI and can revoke access from their Google Account permissions.

Service providers and sharing

We use service providers for hosting, authentication, databases, artificial-intelligence processing, email delivery, calendar connectivity, monitoring, and payment processing. They receive information only as needed to perform services for Qorneva AI. Payment-card details are handled by Stripe and are not stored directly by Qorneva AI.

We may also disclose information when required by law, to protect users or the service, or as part of a corporate transaction subject to appropriate confidentiality protections. We do not sell personal information.

Retention and security

We retain information for as long as needed to provide the service, maintain legitimate business and security records, resolve disputes, and comply with law. Retention can vary by data type and workspace configuration.

We use administrative and technical safeguards designed to protect information, including access controls, encryption in transit, and restricted credentials. No online service can guarantee absolute security.

Your choices and rights

Depending on location, individuals may have rights to access, correct, delete, restrict, or export personal information and to object to certain processing. Account users can update information in Qorneva AI, disconnect integrations, or request assistance by contacting us. Website visitors may also contact the business operating the Qorneva AI assistant because that business controls its customer conversations.

Contact us

For privacy questions or requests, email support@qorneva.eu. Please do not send passwords, payment-card numbers, or other highly sensitive credentials by email.